Privacy Policy

Last updated: 2 Oct 2024
Effective date: 11 Nov 2023

This Privacy Policy describes the policies of QWX2 LTD (company code 15874681, address Forest House Business Centre, 8 Gainsborough Road, London, England, E11 1HT, phone +447460108913, email: info@qwx2.shop) on the collection, use, and disclosure of your information that we collect when you use our website https://qwx2.shop (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may update this Privacy Policy from time to time. If we make material changes that affect how we process your personal data, we will notify you via email or a prominent notice on our Service, and if required by applicable law, we will seek your consent. The revised Privacy Policy will take effect from the date specified in the notice or notification.

Your continued access to or use of the Service after the effective date of the revised Privacy Policy will constitute your acceptance of the updated terms. We encourage you to periodically review this page for the latest information on our privacy practices.

1. Information We Collect

We collect only the personal information necessary for the purposes outlined in this policy and ensure it is handled securely. The personal information you provide to us may include:

  • Name
  • Email
  • Mobile
  • Shipping and billing address
  • Payment information

2. How We Collect Your Information

We collect your information based on your consent, contract, or our legitimate interest in delivering our services efficiently and securely. Information is collected in the following ways:

  • Directly from you: When you register an account, place an order, subscribe to our newsletter, or otherwise provide personal information to us (e.g., during customer support interactions).
  • Automatically: Some browsing data (such as IP address, browser type, and browsing behavior) may be collected automatically when you interact with our website, using cookies or other tracking technologies.  See our Cookie Policy for more information. 

3. How We Use Your Information

We use the personal information you provide for the following purposes:

  • Account creation and management: To create and maintain your account.
  • Order processing and fulfillment: To process and deliver your orders and send you related updates.
  • Payment processing: To securely process payments.
  • Customer support: To assist you with any inquiries or issues.
  • Collecting feedback: To improve our products and services based on your input.
  • Security and fraud prevention: To protect our site and services from unauthorized access and fraud.
  • Legal compliance: To meet our legal obligations.

If we need to use your information for any other purpose, we will ask for your consent first.

4. How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below.

We use third-party analytics tools, such as Google Analytics, to help us improve the functionality and performance of our website. These tools do not store any personal information. Instead, they collect browsing information, such as your browser type, device type, and browsing activity on our website. This data is used to ensure a smooth and optimized browsing experience. It is anonymized and aggregated, meaning it cannot be traced back to you personally.

We require third parties handling analytics to use the information only for the purpose for which it was transferred and not to retain it for longer than necessary to fulfill this purpose.

We may also disclose your personal information in the following situations: (1) to comply with applicable law, regulation, court order, or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired by another company, your information will be one of the assets transferred to the new owner.

5. Retention Of Your Information

We will retain your personal information with us as long as we need it to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for longer periods, such as record-keeping / reporting in accordance with applicable law, or for other legitimate reasons, such as enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

6. Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@qwx2.shop. We will respond to your request in accordance with applicable law.

You may opt out of direct marketing communications or the profiling we use for marketing purposes by writing to us at info@qwx2.shop.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

7. Cookies Etc.

Please refer to our Cookie Policy to learn more about how we use these tracking technologies and your choices regarding them.

8. Security

We value the security of your information and will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

9. Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email us: info@qwx2.shop. We will address your concerns in accordance with applicable law.