SHIPPING & RETURNS
SHIPPING
All our products are shipped from our fulfillment facilities in the United Kingdom, Europe, or the USA, depending on where the stock is available.
If your ordered product is in stock, it undergoes a processing period of 1-2 business days in our distribution center. If the product is in production, it will take from 7 to 15 working days to ship your order. After dispatch expect your delivery to arrive within 3 to 7 working days.
Deliveries do not require a signature upon receipt. Please be aware that during promotional periods, dispatch times may be longer due to a higher volume of orders. Also, please note that during busy holiday seasons, there may be delays in shipping times due to an increase in demand with our carrier partners, which is beyond our control.
TAXES & DUTIES
WHAT IS THE PRE-ORDER
A pre-order allows you to reserve an item that is not yet available for sale but will be released soon. Once the product arrives in the warehouse, it will be shipped to you within the timeframe specified on the purchase page.
When you make a pre-order, your credit card is charged immediately. Suppose your order includes both available items and pre-order items. In that case, the shipment will be divided into two phases: the available items will be shipped using standard methods right away, while the pre-order items will be shipped as soon as they are in stock.
RETURNS
We accept returns within 30 days of receiving your item. For the returns and exchanges please email returns@qwx2.shop, and we’ll guide you through the return steps.
Please note that return shipping and its costs including any duties or taxes are your responsibility. If duties and taxes are charged to us, we have the right to refuse the shipment. Also, if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us.
To receive a refund, the item must be returned in the same condition in which it was shipped – new, unused, and with all designer tags attached to the clothing. Refunds that do not comply with our policy will not be accepted and will be sent back to you.
Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. Please wait up to 7 business days to process your refund. You will receive a confirmation email when your refund is completed.