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30-DAY RETURN POLICY
Sweater Citadel – Black
Premium Oversized Sweater
Unisex Sweater Citadel - Black is built for presence and comfort. Crafted from heavyweight 100% premium cotton, it holds its oversized shape effortlessly, giving a clean and powerful look. The half-zip design runs from chest to collar, offering versatile styling and easy layering. An adjustable waist lets you tailor the fit, while the elastic cuffs keep the shape sharp. Finished with a subtle black rubber QWX² logo on the chest, it delivers streetwear style with a refined edge.
Highlights:
Heavyweight 100% premium cotton for structure and longevity
Adjustable waist for a customised fit
Oversized cut with dropped shoulders
Half-zip from chest to collar for versatile wear
Minimal black rubber logo on the front for clean styling
Frequently asked questions
Have more questions? Get answers or contact us here
Shipping & Processing
All orders are dispatched from our Portugal warehouse within 1–3 business days (excluding weekends and public holidays).
Customs & Duties
- European Union: All taxes and duties are included in the price.
- Outside EU (including UK): Taxes and duties are not included in the product or shipping cost. Local customs authorities may apply additional fees upon delivery.
Estimated Delivery Times
- European Union: 2–5 business days
- UK & Other Europe: 2–5 business days
- USA & International: 4–9 business days
Deliveries do not require a signature upon receipt. Please note that during promotional periods or peak holiday seasons, processing and delivery times may take longer due to increased demand with our carrier partners.
All orders are dispatched from our Portugal warehouse.
- European Union: All taxes and duties are included in the price.
- Outside EU (including UK): Taxes and duties are not included in the product or shipping cost. Local customs authorities may apply additional fees upon delivery.
- Our EXTRA-OVERSIZED fit is intentionally larger than standard oversized clothing, offering a bold silhouette and ultimate comfort.
- Designed to FIT MOST BODY TYPES (S, M, L, AND BEYOND) while maintaining the intended oversized look.
- No need to worry about sizing—our ONE-SIZE DESIGN adapts to different body shapes while keeping the statement fit.
We accept returns within 30 days of receiving your item. To start a return, simply visit our RETURN PORTAL and follow the steps.
If your item doesn’t fit right, you can exchange it for another size.
European Union Orders
Returns are free of charge. Once your return is approved, we’ll email you a prepaid return label and arrange courier pickup directly from your address — no need to leave your home.
All Other Countries (including the UK)
Customers are responsible for return shipping costs. Please use a trackable courier service when sending items back. Once your return is approved, the portal will provide the return address and instructions.
Important Notes
- Items must be returned unused, in original condition, with all designer tags attached.
- Promo gifts (free items) are non-refundable unless defective.
- Duties or taxes paid to customs are non-refundable, as they are not collected by QWX2.
- If duties are charged back to us on a return, we reserve the right to refuse the shipment.
Once we receive and inspect the returned item, your refund will be processed to your original payment method within 7 business days. You’ll receive a confirmation email once it’s complete.
For questions, contact: returns@qwx2.shop